Gladys in 236 is literally deaf. and she always wears this sweatshirt that says PALM SPRINGS and has a rainbow on it. you have to shout things at the top of your lungs for her to hear. she called down to the desk today.
G: "hi, it's Gladys. who are you?"
L: "IT'S L AT THE FRONT DESK."
G: "who? Janice?"
L: "L. AT THE FRONT DESK. HOW CAN I HELP YOU?"
G: "well i don't know who you are, but i love you too."